FAQ

If you choose to request a refund of your GET account(s), you must first review the GET Refund/Cancellation Policy, and then complete a GET Refund/Cancellation Request form for each account being refunded. Links to these documents can be found on the 'Forms' page:

Please note:

• Please carefully read all directions in the GET Refund/Cancellation Policy and Refund/Cancellation Request form. GET can accept original, fully completed, notarized refund forms. The form can be mailed or physically delivered to the GET office. GET can also accept a completed refund web form submitted via your online GET account (refunds cannot be requested over the phone).  We do not accept copies or faxed or emailed Refund/Cancelation Request forms. Any errors in completing and submitting the refund form may significantly delay the process of completing your refund.
• The non-refundable enrollment fee and any previously incurred account fees, such as late payment fees and NSF charges, will not be included in final refund amounts.
• The earnings portion of any refund may still be subject to IRS taxes and penalties. For example, any increased value may be taxed as income and an additional 10% penalty may apply.
• If you take a refund, a 1099-Q tax form will be sent to you that shows the principal and earnings portions of your refund. You may be required to report this information to the IRS.
• To avoid a taxable event, you may deposit your refund into another 529 plan within 60 days of the date your refund is processed. To compare various 529 plans, go to www.collegesavings.org. Note that, per IRS regulations, 529 plan rollovers can only be performed once every 12 months.
• We strongly encourage you to consult IRS PUBLICATION 970 and a tax advisor about potential tax implications.

It may take up to 6 weeks to process your refund from the time that GET receives your request.